Cambs Compressors Newsletter Spring 2023

‘Keeping the heart of Industry Pumping’ www.cambscompressors.co.uk Compressors service spares frustration overcome Listening to customers and adapting the system Enterprise Resource Planning (ERP) software optimising how we work - not controlling what we do! No ‘Computer says no’ here I think we’ve all experienced the scenario so fantastically portrayed in the Little Britain series, the episode where the super unhelpful person blames the computer for their lack of initiative and empathy, when dealing with a customer. The one key criteria of implementing any new ERP system, was it would help us service our customers better. I’m pleased to report back that, both our internal support team and field engineers are championing good service through the use of the new software. Planning for growth Documentation work undertaken, speed of quoting process, visibility of spares, proactive engagement have all been the positive outputs from adopting the new system. There are always a few teething problems and we were realistic in our expectations, but on the whole we can see the positive results. Stores coming online soon We’ve increased in our stock holding of spares by 300% so we can react faster as we’ll hold more parts. This has become a frustration of customers and internally, as the spares supply chain remains unpredictable post Brexit and the pandemic. To combat the delay in routine ordering of spares, Cambs now work 2-3 months in advance New ERP benefits the advance programming of maintenance visits One of the most common frustrations across the compressed air maintenance sector currently is the unpredictability of supply chains. Whether you have a European manufactured compressor, or a British made solution, the issue seems to be across the board. The benefit of the new ERP system is that the reporting of common frustrations is easy to review. 300% increase in our stock holding of spares To enable the engineers to have the range of spares for the compressed air systems and compressors we service, all service consumables are now ordered 2-3 months ahead of the scheduled maintenance. Ordering the spares in advance to combat supply chain delays has significantly increased the value invested in stock. SPRING Estimating and Quoting Scheduling and Dispatching Accounting Integration Inventory Management Customer Equipment Apprentice Engineer Ethan spending time learning with Stores Manager Alan