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www.cambscompressors.co.uk Cloud based ERP system investment driving efficiencies Cambs Compressors have invested in Cloud- based ERP systems to manage customer records, assets and provide enhanced levels of support. The fully integrated, cloud-based business system manages all aspects of Cambs Compressors. It’s been soft launched during November and December and will make the full ‘company-wide’ switch in January 2021. The new Cloud-based ERP system integrates • Field Service Management • Job Management • Project Management • Asset Maintenance • Business Reporting What does this mean for Cambs Compressors customers? Engineers will have information at a click when on site, which means your compressed air system profile and history is instantly accessible. This should make planning visits and responding to issues much more efficient. Jobs are recorded instantly, which means company-wide communication is instant and any parts or components required can be ordered without delay. Because it’s tailored to the complexities and unique workflows of our business, it should enable us to provide even higher service levels as we can streamline operations. Giving you intelligent reporting for actionable insights It means from estimating and invoicing, to project management and business reporting, we can improve efficiency from start to finish and streamline business processes. This will enable us to grow and adapt to your unique business needs. WhatsApp provides quick visual interaction to identify issues One of the benefits of having to adapt to lockdown conditions was the way people embraced technologies to enable them to carry on. Cambs Compressors were able to reduce call-outs to all but essential visits as the use of WhatsApp became the troubleshooting tool of choice. What’s more, customers loved it as they were instantly engaged with an engineer looking at their issues. Where resolution wasn’t possible, a faster repair was possible A great example of this was a medical research company had an issue with their compressor, having called Cambs Compressors they were then asked to switch the conversation to a WhatsApp video call. Within a couple of minutes the fault was diagnosed as a dryer issue and a replacement unit was on its way. The customer was operational within 2 hours of the call. When your compressor fails, time is of the essence, which is why Cambs Compressors have developed video conferencing trouble shooting using WhatsApp. Air Compressor Troubleshooting The Risk of COVID in Compressed Air The British Compressed Air Society (BCAS) is reiterating its advice to compressed air users to adhere to air treatment best practice during the Coronavirus pandemic. COVID-19 Compressed Air Risk Assessment If you use compressed air the World Health Organisation updated guidance on the possibility of airborne transmission of the virus likely causes concern. Although the situation continues to be dynamic, the updated document by BCAS following the revision to the WHO change on the possibility of airborne transmission of the virus makes the position clear. The BCAS published document released July 20th 2020 is designed to assist you to manage any concerns of those working with compressed air. To find out more visit www.cambscompressors.co.uk/ covidriskassessment BCAS Best Practice Guide 102 BPG102 includes guidance on the installation of appropriate inline coalescing filtration and its regular maintenance, as these will remove multiple contaminants include micro- organisms, oil and water aerosols. Safety is our priority in supporting our customers during COVID-19 Call Cambs Compressors to get your FREE COVID-19 Compressed Air Risk Assessment and individual compressed air system survey, which audits and provides recommendations so you can make a fully informed risk assessment on your compressed air system. WORKING SMARTER Better Systems to give you Better Service 2020 has driven all businesses forward and seen the adoption of digital technologies become mainstream over night. The efficiencies and costs savings were secondary to finding a way to do what was needed to carry on during the pandemic - forcing companies to adopt technology or wither and die. COVID-19 Compressed Air Risk Assessment