Charlie has successfully completed the implementation, training and deployment of our new ERP system.

Thank you for the company’s successful transition

As of the 1st June 2023, Charlie has successfully concluded the transfer of all relevant client data to the new system and provided the necessary support to the team. With our old system in the wings just in case, we've moved on with our new ERP and (apart from a couple of teething problems) the whole experience has been relatively painless. We're now experiencing the efficiency and optimised processes, which means our engineers have greater support when in the field and the internal engineering support team have real-time access to the work undertaken. Now the old data base has been officially retired and we are fully dependant on our new, super resilient, cloud based system.

The ERP is being continuously developed

With all of the processes needed to run Cambs Compressors on a single system, it allows our engineers to have all the information they need at a mouse click when on site. Each customers compressed air system profile and history is instantly accessible, making planning visits and responding to issues much more efficient. All jobs are recorded instantly, which means company-wide communication is immediate and any parts or components required can be ordered without delay. Our service is tailored to the complexities and unique workflows of our clients businesses, enabling us to provide even higher service levels. With all of the team onboard and proficient in its application, we're really starting to see the benefits. Charlie was a fantastic help in getting to this stage, but now the engineers are feeding back practical ways in which we can further assist clients and continuously seeking a better way of doing this, the adoption is complete. However the development is ongoing and we're all very excited about this next phase of the businesses development.

Nathan Hooker takes on lead role for ERP service support

As a time served field engineer, Nathan has adapted brilliantly to the new ERP system. He's proved a great support to the field based engineers when facing a challenging problem, and can liaise directly with them, any relevant manufacturers information to help trouble shoot. Nathan is often the first point of triage and can supply technical support to both clients and our field engineers, as he has a wider range of access to technical information. Ensuring the field engineers have a technical colleague who understands the issues faced and can then get the relevant technical information back to them via the ERP is working extremely well.