Enterprise Resource Planning (ERP) software optimising how we work – not controlling what we do!

No 'Computer says no' here

I think we've all experienced the scenario so fantastically portrayed in the Little Britain series, the episode where the super unhelpful person blames the computer for their lack of initiative and empathy, when dealing with a customer. The one key criteria of implementing any new ERP system, was it would help us service our customers better. I'm please to report back that, both our internal support team and field engineers are championing good service through the use of the new software.

Planning for growth

Documentation work undertaken, speed of quoting process, visibility of spares, proactive engagement have all been the positive outputs from adopting the new system. There are always a few teething problems and we were realistic in our expectations, but on the whole we can see the positive results.

• Reduced emails
• Clearer communications
• Streamline supply chain with parts catalogue
• Everyone knows what they need to do
• More control for routine maintenance
• Better reporting on visits
• Engineers robustly equipped for emergency breakdowns

Stores coming online soon

We’ve increased in our stock holding of spares by 300% so we can react faster as we’ll hold more parts. This has become a frustration of customers and internally, as the spares supply chain remains unpredictable post Brexit and the pandemic.